Who to contact
This notice covers the Dive Rite México × ZOTZ website at diverite.mx and its booking pages. Our privacy contact is Ricardo Castillo, based in Playa del Carmen, Quintana Roo, Mexico. For questions or requests about your information, email info@diveritemexico.mx.
Information you choose to provide
When you enquire, subscribe or book, we receive the information you enter, such as your name, email address, selected services, dates, participants, diving certifications, experience, equipment preferences and acknowledgements. Booking references, payment amounts and payment status are also used to manage your reservation.
We use this information to answer your enquiry, assess course or diving requirements, manage availability, verify payment and send booking, preparation and service messages. Required booking details are separate from optional analytics and marketing consent.
Payments take place through Clip. Card information is entered on Clip’s payment service, rather than into our booking forms.
Newsletter and optional marketing
Newsletter subscriptions and booking-related marketing opt-ins are separate choices. Choosing optional website cookies does not subscribe you to emails. EmailOctopus manages our mailing list. You can unsubscribe through the link in a marketing email or contact us at the address above. Booking and payment messages may still be sent when needed to deliver your service.
Your cookie choices
Our website uses Google Consent Mode v2 in basic mode. Our Google measurement tag does not load until you permit Analytics. Advertising permissions remain off unless you choose to enable them. If you reject optional cookies, you can still browse, check availability, book, pay and contact the team.
| Category | Purpose | Your choice |
|---|---|---|
| Necessary | Security, remembering your privacy selection, and safely resuming a booking or payment attempt. | Always active |
| Analytics | Google Analytics measures visits and interactions, such as enquiries, newsletter confirmations and verified booking payments. | Off until accepted |
| Advertising | Google advertising storage, advertising measurement and personalized advertising when those features are used. | Off until accepted |
Your selection is stored in this browser for 180 days using drmx-cookie-consent-v1. After that, we ask again. You can change your choice at any time:
Google cookies may include names beginning with _ga for analytics and _gcl for advertising. Cookie names and lifetimes depend on the enabled Google features and browser settings. We remove our accessible analytics or advertising cookies when you turn off the relevant category. This cannot remove cookies held on another provider’s domain.
Our analytics events use page and service information, payment amount and a booking transaction reference where applicable. We do not intentionally send names, email addresses, certification details, payment-access tokens or card information in those events. Essential browser storage for a pending booking remains available when optional cookies are rejected.
Service providers and external content
Providers process information needed for their role in delivering the website or your requested service. These include Sevalla and Cloudflare for hosting, security and booking services; Google Calendar for availability and operational scheduling; Clip for payments; Resend for service emails; EmailOctopus for optional newsletters; and Telegram for internal booking alerts to our team.
When you choose a WhatsApp link, your interaction continues through WhatsApp. Some pages include privacy-enhanced YouTube video embeds. Loading external content can disclose technical information such as your IP address to that provider independently of our Analytics setting. External providers apply their own privacy notices and may process information in other countries.
Keeping and protecting information
Booking and correspondence records are kept for service delivery, payment follow-up, operational records and resolving requests. Some information may need to be retained for accounting, outstanding bookings or other applicable recordkeeping obligations. We use access controls and service-provider security features, but no online system can guarantee absolute security.
Access, corrections and deletion requests
To request access to, correction of or deletion of information you provided, or to withdraw optional marketing permission, email info@diveritemexico.mx. Describe your request and, if relevant, include a booking reference. Do not email card information or passwords. We may need to confirm your identity and consider outstanding services or records that must be retained.
Cookie preferences apply to this browser. Other browsers or devices have their own choices. Previously collected information is not automatically deleted when you change a cookie preference.
Changes to this notice
We may update this notice when our tools or services change. The date above identifies the current version.